Frequently Asked Questions
Shipping
Second class shipping is free for orders over £30. If your order is under £30 it is £1.00, £1.50 or £2.00 depending on the order size, this will be calculated at checkout.
Yes, for £1.50 on top of the cost of second class postage, you can boost your postage to first class.
The standard service we offer is 2nd class delivery by Royal Mail, they aim to deliver these in 2 working days, with a small minority in 3 working days.
If you upgraded to 1st class postage Royal Mail aim to deliver these items within 1 working day.
We try and get them shipped to you on the same or next working day of the order (depending when you order it) and most weekends we like to head out, so usually no post on Saturday!
Only to addresses in the UK, for now.
Because of the way Royal Mail works any orders over 2 boxes we split into multiple deliveries (annoying). Your other order should be close behind.
Packaging
All our packaging is made entirely from compostable materials or is 100% recyclable. That is to say plastic free
Our wrappers are made entirely from compostable material. Technically this cannot go in the recycling stream. You should put it in on your home compost heap where it will break down completely or look for a suitable composting facility.
Inside is an ultra-thin layer of aluminium that breaks down and has no impact on the soil, it accounts for less than 0.01% of the wrapper and though it slows the composting process down slightly it does not impact it in any other way. The rest of the wrapper is made from renewable wood pulp.
All our cardboard, tape and labels are recyclable, put them in your card/paper recycling bin or the equivalent at a recycling site.
All Natural Energy Bars
Yep, we don't use any animal products in our bars.
Yes, our bars contain no dairy and no animal products - they are vegan.
Yes. Almonds specifically, which means they could also contain traces of other tree nuts.
No. Almost, but not quite. They contain oats which have a low level of gluten and are made in an environment where we cannot guarantee a gluten level below what is required to claim gluten free. If we can find a solution to this, we will, but not in the short term.
This process the bars are made with is called ‘cold form’, basically the ingredients are mixed together and then spread into a tray by hand before being cut into bars. Most of our ingredients are store cupboard and close to their raw state, with the exception of our flavourings which are all natural meaning they are derived from plants and not chemical wizardry.
Proudly made in the North of England.
This refers to the balanced macro-nutrients in our bars, you can read more about it here.
Ordering
No, it is possible to go through the checkout process as a guest. However, if you sign up you will receive our most excellent newsletter and have access to competitions and special offers.
Not quite yet, but it is close to being finalised.
We accept all major credit cards including American Express, as well as Apple Pay & Google Pay.
For orders before 14:30 we will aim to have them out the same day, however, there may be times when there is a slight delay to orders being processed and we will let you know about this.
Subscriptions
Yes, just login to your account, look for the subscription you want to manage in the 'your subscriptions' section and click the 'manage subscription' button. Once there you can cancel your subscription 'immediately,' or select 'send me one more box' and your subscription will end once we have sent you one more box....
Yes, just login to your account, look for the subscription you want to manage in the 'your subscriptions' section and click the 'manage subscription' button. From this page, you can change all of the above
Your subscription will be shipped by Royal Mail 48 service
After 4 deliveries you will receive a pin badge, after 8 a t-shirt and if you hit 12 you will get additional discount!
Yes, yes you do. So you can manage your subscription you need an account, so you can login for hassle-free changes and cancellation in the 'your subscriptions' area.
The short answer is no unless you start it on the day you want it to be charged.
Your first box will be billed/sent on the day the subscription is created unless it's after 15:00 then it will be sent the following day.
The billing cycles for subscriptions is set automatically when they’re created. For example, if you subscribe to a monthly plan on September 7th, you are billed on the 7th of every month after that. If you select an 'every 3 weeks' subscription it would be every 21 days.