How can we help?

FAQ

Ordering

Do I need to sign up to buy your products?

No, it is possible to go through the checkout process as a guest. However, if you sign up you will receive our lovingly crafted newsletter and have access to competitions and special offers.

Can I cancel my order?

We usually process orders pretty quick, 99% on the same or next day, so if you do you will have to be on the ball. The live chat is the best place for this.

What payment types do you accept?

Absolutely loads but no crypto yet.

How quickly will you send my order?

For orders before 14:30 we will aim to have them out the same day, however, there may be times when there is a slight delay to orders being processed (meaning its sunny and we had to get to the hills)

What notifications do I receive?

Once your order is placed, you will receive a confirmation email letting you know that we have received your order.

Once your order is fulfilled, you will receive an email notification with your tracking information.

Shipping, Returns & Exchanges

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

How much is shipping & how quickly does it come? (United Kingdom)

In the United Kingdom

We offer free shipping on orders over £30 and some selected items.

Standard shipping (2-3 days) £2.95

First Class (1-2 day) £3.95

In the case of returns shipping is non-refundable

How much is shipping & how quickly does it come? (Europe)

VAT & Import Duties

Orders outside the UK will have the VAT included in the price deducted at checkout. Please not that you may be liable for any local import tax and duties.

Delivery times vary between 2 days an 3 weeks (we have seen both)

All European rates quoted have a upper limit of 30kg, it's worth wondering in bulk / with friends! For starter packs only, shipping is cheaper.

Europe Zone 1
Belgium, Ireland, Germany, Guernsey, Netherlands, Jersey

From £10, 3-5 days

Europe Zone 2

Austria, Belgium, Czech Republic, Denmark, France, Hungary, Italy, Luxembourg, Poland, Portugal, Slovakia, Slovenia

From £14, 3-5 days

Europe Zone 3

Azores, Bulgaria, Finland, Greece, Latvia, Lithuania, Madeira, Norway, Romania, San Marino, Spain, Sweden, Switzerland, Turkey, Vatican City

From £17, 3-5 days

Europe Zone 4

Andorra, Balaeric Islands, Canary Islands, Corsica, Croatia, Estonia, Gibraltar, Malta, Monaco, Sardinia, Sicily

From £25, 5-7 days

For large consignments or trade orders, please get in touch. 

I received the incorrect items, what do I do?

Please get in touch via email (eyup@outdoorprovisions.co.uk) or the live chat function with your issue and we will get it sorted for you.

Snackscriptions

What is a snackscription?

Your key to more fresh air and less faff. Tailor your favourite Outdoor Provsiions energy snacks in the combo you want, as often as you want, all with 10% off, easy chances and cancellation.

How long do I have to commit for?

You can cancel your snackscription in your dashboard very easily at any time. No phone call only cancellation here, and definitely not the ones where they pressure you into staying (looking at you beer subscription boxes......)

Can I change the frequency, amount and product in my snackscription?

Yes, you can change product, delivery frequency and next delivery date very easily in your dashboard once your snackscription is set up.

How will my snackscription be shipped?

All snackscriptions are sent via Royal Mail on a service that (usually) takes 2-3 days.

Do I need an account for a snackscription?

Technically, you can set up a snackscription without and account. BUT, you do need an account to manage your snackscription so it is highly recommended to set one up.

Snackscription notifications

We will send you an email three days before your next payment is due, from this you can click on the link to adjust your snackscription as you wish.

Can I choose my billing date and how do future payments work?

You will be charged at checkout when you set up your snackscription, you are then charged on each day you snackscription is due. You can manage this date in your account dashboard.

What products are available in snackscriptions?

All our edible products are availabe;

All Natural Energy Bars
All Natural Energy Nut Butter Sachets
All Natural ENergy Nut Butter Jars

Packaging

What are your bar wrappers made from?

Our wrappers are made entirely from compostable material that is plastic free. Technically this cannot go in the recycling stream. You should put it in on your home compost heap where it will break down completely or look for a suitable composting facility.

Here's a neat video.

Inside is an ultra-thin layer of aluminium that breaks down and has no impact on the soil, it accounts for less than 0.01% of the wrapper and though it slows the composting process down slightly it does not impact it in any other way. The rest of the wrapper is made from renewable wood pulp.

What are your nut butter sachets made from?

To bring nut butters to life we had to develop a unique sachet packaging solution. It was the biggest challenge for us during development.

It meant buying our own packing equipment but here we are; a home compostable sachet in a market where most sachets are not even recyclable.

The wrapper is the same as the one we use for our bars (cellulose and a tiny layer of aluminium) with an added compostable plastic sealing layer. 'PLASTIC!'. This particular 'plastic' behaves like regular organic waste and is certified free from microplastic pollutants. It's developed with a focus on end of life return to organic matter and the ability to compost both at home and industrially. Stick it in your compost heap, food waste or garden waste bin.

What packaging do your ship in?

All our shipping cardboard shipping boxes, tape and labels are recyclable, put them in your card/paper recycling bin or the equivalent at a recycling site.

Why are your nut butter jars plastic and not glass?

Our nut butter jars are certified made from reclaimed ocean plastic, we have no qualms with extending the life of an existing resource, particularly if its taken from an at risk environment.

All Natural Energy Nut Butters

Are the Outdoor Provisions nut butters vegan?

Yes, all our products are vegan / plant based

Are your nut butters gluten free

Yes they are

Do the nut butters contain nuts

We use a range of different nuts, almonds, cashews, hazelnuts and peanuts. There is potential for cross contamination between these and also for the presence of other tree nuts.

How do I eat the nut butter?

They are the ultimate utility snack and we dedicated a whole blog post to it here;

Is this an energy gel?

Sort of but no, much lower in carbs than a traditional gel but great for big days out and tasty snack stops

All Natural Energy Bars

Are the natural energy bars vegan?

Yes, vegan, plant based, whatever you want to call it. All our products are just that.

Are your bars dairy free?

Yes, our bars contain no dairy and no animal products - they are vegan.

Do your bars contain nuts?

Yes, Almonds specifically but they could contain traces of other nuts

Are Outdoor Provisions natural energy bars gluten free?

Not quite, i.e. thats a no. They contain oats which have a low level of gluten and are made in an environment where we cannot guarantee a gluten level below what is required to claim gluten free. If we can find a solution to this, we will, but not in the short term.

Where are your energy bars made?

Proudly in the North of England

What do you mean by a balanced energy release?

On a macro nutrient level we have a good blend of carbohydrate, protein and fats to give you sustained energy

1% For The Planet?

What is 1% For The Planet?

The intent of 1% for the Planet is to help fund these diverse environmental organizations so that collectively they can be a more powerful source in solving the world’s problems. - Yvon Chouinard, Founder

How does Outdoor Provisions fit into 1% For The Planet?

We give 1% of our turnover to the RSPB investigations team, who have a largely thankless uphill struggle against raptor persecution in the UK

Get in touch

Have questions about your order, or a general enquiry?