Terms & Conditions
1.1 Acceptance of Terms and Conditions
1.1.1 The website www.outdoorprovisions.co.uk ("the website" or "Site") is owned and operated by Outdoor Provisions Limited'. References to "we", "us", or "our" are references to Outdoor Provisions Limited. We are a company registered in England and Wales, company number 11735626, our VAT number is 31799993 and our registered office and address for correspondence is: 83 Ducie Street, Manchester, England, M1 2JQ
1.1.2 Your use of this website and purchase of any products from this website is at all times subject to these Terms and Conditions. By accessing our website you agree to our Terms and Conditions set out below. If you do not agree to these Terms and Conditions, you must not use our website.
1.2 Changes to Terms and Conditions
1.2.1 We may update these Terms and Conditions from time to time with or without notice to you, The Terms and Conditions applicable to your access to and use of this website will be the version that is current and displayed on the website, your use of the website after changes are made means that you agree to be bound by such changes. These terms were last updated on 14 September 2018
2.1 We collect personal information about you through your use of this website and our services, all the information we collect about you is subject to our Privacy Policy. Any details which you provide to us from which we can identify you are held and processed lawfully and in accordance with Data Protection Laws.
3.1 You agree not to impersonate any other person while using this website, conduct yourself in an offensive manner while using our website, or use the website for any illegal, immoral or harmful purpose.
3.2 It is up to you to ensure your computer system meets all the necessary technical specifications to enable access and use of the website and is compatible with the website.
3.3 From time to time, we may restrict access to all, or certain parts, or features of the website to registered users.
3.4 Your access to the website may be occasionally restricted to allow for repairs, maintenance or the introduction of new functionality. We will restore the service as soon as we reasonably can. In the event that our website is unavailable, our usual order and cancellation deadlines apply; please notify us of changes to your order via email at eyup@outdoorprovisions.co.uk
3.5 You are solely responsible for maintaining the confidentiality of your account and password, for all activity that takes place on your account, and for restricting access to your computer. We will not be held liable for any loss or damage that may result from your failure to do so.
3.6 The information contained in this website is for general information purposes only. We endeavour to keep the information contained on the website up-to-date and correct, although there may be times when this is not the case. If you notice any issue with the information on the website, please contact us at eyup@outdoorprovisions.co.uk
3.7 Although we strive to offer you the best service possible, we cannot promise that our website or its services will be available all of the time, meet your requirements or be fault-free. If a fault occurs in the service, please report it to us at eyup@outdoorprovisions.co.uk so we can try and do something about it
3.8 We will not be liable to you for any lack of performance, or the unavailability or failure, of this website or our services, or for any failure by us to comply with these Terms and Conditions, where such lack, unavailability or failure arises from any cause reasonably beyond our control.
4.1 Website
4.1.1 All intellectual property rights relating to the website and its contents (including design, text, logos, trade names, graphics, software and any other material) are owned by us or our licensors. you are not given any rights in respect of the intellectual property rights owned by us or our licensors and you acknowledge and agree that you do not acquire any ownership of, or other rights in relation to, any such intellectual property rights by virtue of using the website. You must not publish, copy, distribute or modify any of the content of this Website, or allow anyone else to do so.
4.2 External Links
4.2.1 This website may also include links to other websites that we do not control. Though we have added these in good faith it does not mean that we endorse the website(s). We have no responsibility for the content, privacy policies or operation of such linked website(s), or for anything provided (or not provided) by the third parties controlling such linked websites.
4.2.2 If you create a link to our website it is at our discretion, we reserve the right to ask you to remove it if required.
5.1 In order to purchase products from the website, you do not need to register an account but if you do section 4.2 onwards applies.
5.2 In order to register an account you must be an individual and agree to comply with these Terms and Conditions. If you are registering on behalf of an organisation or company you must have the authority to bind that company. If you are under 18 years of age and you order goods from the website, you are liable to pay for such order and be held responsible for your order.
5.3 You must ensure that the details provided by you on registration or at any time are correct and accurate to the best of your knowledge. It is your responsibility to update your information when it changes or as required.
5.4 We may refuse at our absolute discretion any application to join us or receive our services.
5.5 You are responsible for all activities and purchases that occur under your account. You must notify us immediately if you know of, or suspect, that anyone has obtained access to your account or if you otherwise become aware of any unauthorised use of your account or other security breach.
6.2 You may submit orders online at any time. The checkout process allows you to review your order and make any corrections before submitting it to us and by submitting the order you confirm that you have made any such corrections.
6.3 Your order submission is an offer to enter into a contract to buy the products from us; you cannot then withdraw or cancel your order except as specifically stated in these Terms and Conditions.
6.4 No order is accepted from you until our website displays an order confirmation message.
6.5 An order completion does not indicate an order acceptance. Our acceptance of your Order and the completion of the contract between you and us will take place upon despatch to you of the items.
7.1 On each product page we provide a full list of ingredients including allergens as acknowledged by the Food Standards Authority highlighted in bold:
- celery
- cereals containing gluten – including wheat (such as spelt and Khorasan), rye, barley and oats
- crustaceans – such as prawns, crabs and lobsters
- eggs
- fish
- lupin
- milk
- molluscs – such as mussels and oysters
- mustard
- tree nuts – including almonds, hazelnuts, walnuts, brazil nuts, cashews, pecans, pistachios and macadamia nuts
- peanuts
- sesame seeds
- soybeans
- sulphur dioxide and sulphites (if they are at a concentration of more than ten parts per million)
7.2 As all of our products are prepared in a multi-use environment, we are unable to guarantee that our products are completely free from any of the ingredients/substances listed above, there is a specific precautionary allergen labelling statement on each product page and packaging.
7.3 We include nutritional information relating to each product on our website on each product's page. Your product will also come with this information on the packaging.
8.1 Discounts and Promotion Codes are only available to new users of the website. Except where expressly stated, previous users of the website do not qualify for an additional special offer.
8.2 Except where otherwise stated, discounts apply to web product prices only, discounts are not applicable on Subscription Products, discounts and credits are available only once to any one person and cannot be used in conjunction with other special offers.
9.1 The price of products is as quoted on the website. Prices stated include VAT and are in pounds sterling. Delivery charges are calculated at checkout.
9.2 We must receive payment for the Goods in full before they are despatched.
9.3 We accept payment via Accept all major debit and credit cards including American Express. You must only use a card if you are the named cardholder. By placing an Order, you confirm that you are the authorised cardholder.
9.4 All credit and debit cardholders are subject to validation and security checks as well as authorisation by the card issuer and any additional terms imposed by the issuer. If the issuer does not authorise payment, we will not accept your Order and will not be liable for any delay or non-delivery.
10.1 All subscription payments are taken via continuous payment authority. We charge you for each package we send.
10.2 Your subscription payment will be taken on the day you sign up every month unless you pause, modify or cancel your subscription.
10.3 Payment times will vary in the approach to a bank holiday, they can be taken earlier in this instance.
10.4 You agree not to hold us responsible for banking charges incurred due to payments on your account.
10.5 Though we would like to avoid it, items are subject to changes in supply levels and supply prices for various reasons. We reserve the right to change the price for any services at any time, we will notify you at least 30 days in advance of any change in price happening.
10.6 You can pause, modify frequency or cancel your subscription at any time.
10.7 If you change address, you must update your address details in the relevant section of the website to ensure that we can send items to the correct address. Please ensure this is done in time to take effect before you move as we cannot refund or credit any items posted to the wrong address.
11.1 Items can only be delivered to addresses within the United Kingdom (including Northern Ireland); this does not include PO Box & BFPO addresses.
11.2 items are delivered by your local postman, we do not get proof of delivery and delivery times may vary for a number of reasons, including but not limited to, our stock availability, the time your order is completed, your delivery address, factors impacting the postal service and its ability to deliver.
11.3 We may use alternative delivery methods without prior notification.
11.4 Via the postal methods we use we cannot guarantee delivery on a specific day and cannot be held liable for any delays outside our control.
11.5 It is your responsibility to report all lost or undelivered items online within 7 days of the expected day of delivery. Please email eyup@outdoorprovisions.co.uk
11.6 If your items do not fit through your letterbox and you are out when it is delivered, your postman should leave a card with information about collection / re-delivery. The postage provider will keep the items for 18 days before returning it to us and it is your responsibility to contact them to arrange receipt of the items as soon as you can.
11.7 If you are not happy with any product you receive from us, please contact us at eyup@outdoorprovisions.co.uk. We retain the right to request a return of any faulty goods by recorded delivery to an address we will specify to you so we can carry out an investigation into the issue. If we request recorded delivery then we will pay for the cost of postage when you provide us with a postage receipt. If the fault is agreed, a full refund will be given for the returned goods. Nothing in this section affects your legal rights.
11.8 If you place an order for multiple items, we may under some circumstances send them as separate deliveries. We, therefore, cannot guarantee delivery on a specific day and will not be held liable for delays outside of our control.
12.1 For subscriptions you can cancel the purchase of items by visiting your home page and selecting to pause or move the next delivery, or by cancelling your subscription. This needs to happen before the cut-off times relevant to your delivery day, i.e. it cannot happen on the planned day of despatch
12.2 Due to the shipping time frames for one-off orders it will be extremely hard to cancel any orders, however, if you contact us in good time we will endeavour to do so, this will not always be possible.
12.3 We reserve the right to terminate or restrict your use of our service, for any reason. One example is if we believe that you are in breach of any of these Terms and Conditions. If we terminate your use of our service as a result of this it will be immediate and may be without notice.
13.1 Nothing in this clause or otherwise in these Terms and Conditions shall exclude or in any way limit our liability for: fraud or fraudulent misrepresentation, death or personal injury caused by our negligence, breach of any obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982, under Part I of the Consumer Protection Act 1987, or any other liability to the extent the same may not be excluded or limited as a matter of law.
13.2 None of these terms restrict any of your statutory rights. For further information about your statutory rights, contact your local authorities Citizens Advice Beaurau or Trading Standards Department
13.3 Subject to clause 13.1, in no event shall we be liable to you for any business losses. Any liability we do have for losses you suffer is strictly limited to the purchase price of the relevant products and to losses that were foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us. Please note that this does not affect your statutory rights.
14.1 Your use of this website is governed by these Terms and Conditions and construed and enforced in accordance with the laws of England and Wales. Disputes arising from your use of this website and the services we provide are subject to the non-exclusive jurisdiction of the courts of England and Wales.
15.1 You agree that we may assign any of our rights and/or transfer, sub-contract or delegate any of our obligations under these Terms and Conditions. You may not assign any of your rights or transfer, sub-contract or delegate any of your obligations under these Terms and Conditions, they are personal to you.
16.1 Nothing in these Terms and Conditions confers on any third party any benefits under the provisions of the Contracts (Rights of Third Parties) Act 1999.
17.1 Please submit any questions you have about these Terms and Conditions, an order you have placed, ordering in general or any other questions you have by email to; eyup@outdoorprovisions.co.uk